However, with this device there is no other way to connect to it and make the change. Cameras. I have been in touch with Tech support more than I care to go into it. Laptops. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. Reviewed in the United States on January 29, 2017. Please try again. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I tried the update again just now, and am still unable to connect. Verizon Jetpack MiFi 6620L Best battery life The versatile Jetpack MiFi 6620L is an excellent mobile hotspot for those who live and travel within Verizon's 4G LTE coverage. This device works very well, but count on paying $10/month every month. Since it has nothing to do with your service they should be able to re-create the problem in the store with any of thier own devices and swap you out. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. I have used these jetpacks before and have always been pleased with their ability to provide wifi to my home devices, including laptops, phones and smart tv. I recommend getting a prepaid sim card that you can add GB to monthly at your leisure, especially if you don't have a pre-existing account with Verizon. There was a problem completing your request. Top subscription boxes – right to your door, © 1996-2020, Amazon.com, Inc. or its affiliates. Works everywhere when the Internet goes out. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. A very worthwhile purchase. Having this exact same problem happen in the past I tried to access the device using a Windows based PC, an iPhone, iPad, and a Linux machine with all connecting unsuccessfully. If your gadget is Wi-Fi–enabled, the exclusive Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L gives you a secure connection to America’s largest, most reliable 4G LTE network. Our issues started on March 4th and since then Verizon has replaced our device, then the SIM card. Really was a time & life saver! We can work around password issues by disabling the security. Your recently viewed items and featured recommendations, Select the department you want to search in. On Saturday (07-Apr-12) around 7:00 PM EST, my Verizon Jetpack™ 4G LTE Mobile Hotspot MiFi® 4510L began to drop the connection each time I tried to access a web page. In order to navigate out of this carousel please use your heading shortcut key to navigate to the next or previous heading. For those of you expecting to be able to turn it on and go once you receive the jetpack in the mail (I've seen some reviews with people thinking this) please know this device still needs to be brought to Verizon for a sim card before activated. Can your iphone stay connected to the mifi? Assuming you are still covered and there is no physical damage to the device then your replacement will be free. I am annoyed that this device can't be accessed by any other means other than wireless like tethering or actually having an access manager that is not dependent on a WiFi connection. By now it is 2:00 AM and I have been fighting with this MiFi device for the better part of a Saturday night. There's a problem loading this menu right now. Greetings Everyone! Wearables and more. Sunday morning comes around and I still have the same problem. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. So long as we had cell signal, we had wi-fi in the car. Please try again. Thanks for your help! This is an excellent device, but be aware that Verizon's $10 monthly fee continues whether you temporarily suspend service or not. It is very possible that the firmware update was interrupted and was not successful. ), Reviewed in the United States on February 4, 2019. Nothing is working so I powered the device down, removed the SIM card, and left the unit off. It's faster, longer lasting, and more secure. Really disappointing. After working very well for the first 30 days or so, the speeds on my Jetpack slowed down to less than 60 kbps--it was like using an old phone modem. It sounds like your MiFi is having a problem with the local connection between your devices. Can anyone help me with this problem? I have completed the Level 3 Reset steps in your response, and the MiFi local connection situation remains unchanged. Bringing the device in is a good idea for this kind of problem. This is better than sharing a connection from your phone. The indicator screen doesn’t give you a ton of details, but it’s clear, and with such a small form factor, it really is the best option for the price. Before you pursue replacement, you mentioned that you attempted to run the firmware update from your iPhone. We will assume that you tried the connection on all of your devices and were unsuccessful again. Reviewed in the United States on November 5, 2016. Charge and stay charged with the most powerful 2-in-1 battery around. Safer than your phone. I am only using the iPhone for its data capabilities through another carrier to create this posting. Other than a few glitches in initial setup, it has been working near flawlessly since. I originally stated that the IPV4 & IPV6 status showed attempting to authenticate which was incorrect. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. This is a dedicated router. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. This shopping feature will continue to load items when the Enter key is pressed. I charged it overnight like this and the next day it was just as empty as when I plugged it in. This should not be confused with a network connection with the VZW towers in your area. Used this Hotspot for off-site car sale in decent 4G location. Pros Solid 4G and 5G performance Please make sure that you are posting in the form of a question. You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. The MiFi will support WiFi when connected to its power supply and, presumably, from most powered USB ports using a charging cable (without the data leads). Cameras. You mentioned you removed the SIM card already, so lets skip to what I consider the level 3 reset. It did, and when I went to get a sim card for this new one, I found that it had no metal contacts or holder for the sim. It's frustrating and we feel at this point they don't even know how to resolve this issue. I got it and put it aside until my old one went belly up. Jetpack Verizon MiFi 6620L Jetpack 4G LTE Mobile Hotspot (Verizon Wireless). Next I rebooted the device, and again tried to connect all of the previously mentioned machines. Reviewed in the United States on August 2, 2019. Can anyone address this or possibly suggest another device that is more reliable? Unable to add item to List. Wearables and more. By 9:00 PM EST, the device would not allow a WiFi connection at all even though the LCD indicator on the device confirms full signal which I understand that service is indeed available, and when I can finally connect, I too can use that really expensive and unreliable service. Hi John, Thanks for your reply! I have had MiFi's block all users from connecting before. It not only keeps you connected up to 20 hours*, but also doubles as a universal charger for external devices that need a battery boost. Your phone has personal data on it. I bought this jetpack because my battery on my old one was starting to swell. No, as I indicated, none of my devices are able to connect through MiFi. Tablets. If that is the case then your MiFi may be bricked/ruined. Now you can surf the web, check email, video chat and more from your Wi-Fi–enabled devices longer. Additionally, when I contact Verizon Tech Support, I find it incredulous that each time I speak to someone new, they always ask me to open VZAccess Manager. Global Ready to Power your connections around the world, Stay charged for when you need it most with up to 20 hours battery life, Large colorful display with touch navigation keys. On Saturday (07-Apr-12) around 7:00 PM EST, my Verizon Jetpack™ 4G LTE Mobile Hotspot MiFi® 4510L began to drop the connection each time I tried to access a web page. If I plug it in to charge while it is shutting down, it simply doesn't charge at all. All of the computers that I use to connect to the device can see the MiFi but cannot access the device. Reviewed in the United States on April 1, 2018. Please choose a different delivery location. Your question might be answered by sellers, manufacturers, or customers who bought this product. Worked fine w/ multiple devices attached. The device that was sent ended up being defective and was incapable of sending out a signal, so I had to return it. Nothing worked. Connect up to 15 Wi-Fi–enabled devices Laptops. The device's 2,100 mAh battery that Verizon delivers 10 hours of use on a single charge. Music players. This is inexcusable, and it frankly smacks of fraud. Shouldn't Technical Support KNOW what their device works with? Called Verizon tech support and was instructed to update the firmware to 2.28 which I completed using my very slow iPhone tethered to my PC. I believe this may happen time to time, so I feel that BuyBackWorld is not entirely at fault. Stay charged for when you need it most Although the connection is very poor, it is at least reliable which is not something that I have been experiencing a lot with this type of device. Find answers in product info, Q&As, reviews. Connect up to 15 Wi-Fi–enabled devices Gaming consoles. When I look at the Wireless Network Connection Status on my primary PC (Windows & Home Pro), the IPv4 and IPv6 status show "Attempting to Authenticate". Reviewed in the United States on January 29, 2016. Music players. Finally a knowledgeable representative told me the truth and emailed the FAQ's. Please try your search again later. Tablets. We have this same exact issue with our device. If your gadget is Wi-Fi–enabled, the exclusive Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L gives you a secure connection to America’s largest, most reliable 4G LTE network. There is a history of bad firmware upgrade issues from Mac devices as well. If you can reflash your firmware you may be able to fix the authentication issue. I like the MiFi quite a bit, it is a great device. It seems to be very flaky. I am certain that tomorrow when I call tech support I will most likely be told to return the device to the store, making the third Verizon Jetpack™ 4G LTE Mobile Hotspot MiFi® 4510L that I have had in my possession.