A “perfect order” delivery is only attained when all Seven Rights of Fulfillment are achieved. Obviously, you need effective flows of products from the point of origin to the point of consumption. Without a strong supply chain in place, your caffeine-fix options would be severely limited. Customers are divided into different groups called ‘segments’ in order to understand them better. Something so common in every household, takes a great deal of planning, demand forecasting, procurement, and logistical expertise to move those beans to local sellers while still fresh. In their roles as suppliers, companies have a vested interest in financial flows; suppliers want to get paid for their products and services as soon as possible and with minimal hassle. A two-way flow of information and data between the supply chain participants creates visibility of demand and fast detection of problems. var a = "CSCM-WEB-HalfSkyscraper", This opens the door of opportunity to you to  to a wide variety of SCM career options for you! Each person has a role – pitcher, catcher, shortstop, etc. It's kind of like baseball. CSCMP and the tag are trademarks of CSCMP, Starting Your Supply Chain Management Career. Of course, these players need to work well together. Each supply chain player must understand his or her role, develop winning strategies, and collaborate with their supply chain teammates. “Managers increasingly find themselves assigned the role of the rope in a very real tug of war—pulled one way by customers’ mounting demands and the opposite way by the company’s need for growth and profitability. document.write("") Social Media Many have discovered that they can keep the rope from snapping and, in fact, achieve profitable growth by treating supply chain management as a strategic variable.” Doing it right the first time makes the customer happy, saves the cost of fixing errors, and doesn't require extra use of assets. We know that logistics optimization through technological innovations and data integration can make supply chains more efficient and more financially sound. Principle 1: Segment customers based on the service needs of distinct groups and adapt the supply chain to serve these segments profitably. Though they are more than a decade old, these timeless principles highlight the need for supply chain leaders to focus on the customer. Principles of supply chain management 1. Winning the SCM “game” requires supply chain professionals to play similar roles. These savvy managers recognize two important things: Source: David L. Anderson, Frank F. Britt, and Donavon J. Favre, “The Seven Principles of Supply Chain Management, Supply Chain Management Review, (1997). Supply chain management minimize the waste, cost and time consumed in the production process. A seller’s ultimate goal is to make the customer happy by doing the job right, which gives them a good reason to use the seller’s services again in the future. All rights reserved. Supply chain managers must understand the customer’s problem or need and make sure that their companies can satisfy it better, faster, and cheaper than any competitors can. © 2020 Council of Supply Chain Management Professionals (CSCMP). If you think about it, every order needs to be executed according to these seven goals. if (s == "https:"){sl="_ssl"}