You can access your account at any time by visiting sumup.me on a desktop computer. We will support you to ensure that your business information is correct. To make the following changes, please get in contact with our Support Team: To change your personal address, please send us an email with a document that shows your new address and is no older than 6 months. is a special page created for our integration partners that use our software within their systems. You’ll now receive an SMS sent to your registered mobile phone number with a 4-digit verification code. Once you click “Save” the changes are applied immediately. You can easily change your bank account details. Select “Account” followed by “Account Details” in the menu bar on the left-hand side of the screen. For more info, have a look at this article. Clicking on “Account” will open a sub-menu of different options. You can set a timeframe in the upper right-hand corner and SumUp automatically begins to analyze your sales for the set dates. To change your password, check out this article. Account. If you need help with that, click here. Alternatively, send us a copy of your bank statement via email. Please clearly state whether you wish to close or delete your SumUp account. Your Dashboard gives you a useful analysis of all your transactions. The name of the cardholder and IBAN and BIC/SWIFT (for UK: Sort code and Account number) should be clearly visible. If you need help with that, click, contains your business, personal and bank details. You will now be able to log in to your SumUp Dashboard using your new login details. split into credit cards, debit cards and cash payments in a chart. Through the filters at the top of the page, you can view payouts from the last six months, by payout method (bank or card) and by specific amounts. While you can't change the name on the bank account yourself, if necessary, we can do it for you. If you want to change anything, please send a message to our, From time to time, you also may be asked to provide additional documentation. Please send us your new company registration documents via email and state the reason for this change. Note: Your phone number is only required to contact you and won't affect your transactions. To do so, please let us know your new e-mail address by contacting our Support Team from your current registered e-mail account. Browse your sales history … You can also find our contact details on this page with a link to our Support Center. This information should always be up-to-date because it’s what used to verify your identity. Enter the code into the corresponding field. If the file is bigger, you won’t be able to upload it. Make sure you have saved all the information you need before closing your account. compares your sales to the sales of the previous period. This information should always be up-to-date because it’s what used to verify your identity. Click “Shop” in the menu bar on the left-hand side and select the desired reader or accessory. You can send us direct support requests through our contact template that you can find under the "Support" tab. Business with a legal type other than sole trader: a copy of your official company registration document, which should include the new business name or address. tab allows you to manage your Employees Accounts. Should you be legally obliged to add your tax ID to the receipt, simply send us your tax ID (xxxx/xxxx/xxx) via email and we’ll add it. As a general rule the descriptor should look like this: You can customise this information so that your customers can easily connect the payments to your business. Under the Account Details tab, you’ll be able to upload any requested documentation. Click “Change Password” to save your changes. of either your daily or weekly transactions during the set timeframe. Simply send an email directly from your SumUp dashboard at sumup.me, share your link from your dashboard Facebook or Twitter or copy and paste your personal link. Go to “Bank details”. Here’s how: You’ll receive an automatic confirmation of your change. In the "Account" section, you’re not only able to check your details, but also manage your employees, your payout and privacy settings. But don’t worry, if your file is bigger than 10 MB please send it to our Support Team via email. Clicking on “Account” will open a sub-menu of different options. Under the Account Details tab, you’ll be able to upload any requested documentation. Your SumUp Account Dashboard is where you can find all of the information about your SumUp activity, including reviewing your transaction history, managing your employee accounts, purchasing additional readers and accessories, referring your friends, and more. Additionally, if you need to change your bank account information, you can upload a copy of your bank statement or voided check through this portal as well. If you don't have access to it, you can send us an email or use the chat from your Dashboard. We will support you to ensure that your business information is correct. Take the survey. The transactions processed by your employees will be paid out to the bank account registered to your name. Then enter a shipping address, select a payment method and confirm your order. Simply follow these steps: We always send the whole billing descriptor when processing a payment, but your customer’s bank may shorten the descriptor on their own bank statement. The bank statement shouldn’t be older than 6 months. Valid documents include a copy of a utility bill, a letter from the council tax, an electricity or landline phone bill, or any official letter. Note: Once your account is closed, you won't be able to download transaction and payout reports. Select “Account” followed by “Settings” in the menu bar on the left-hand side of the screen. You can also use the search bar at the top of the page to search for a specific Payout ID. You can learn more about Employee Accounts. Simply send an email directly from your SumUp dashboard at, , share your link from your dashboard Facebook or Twitter or copy and paste your personal link. To do so, please send us an email containing: To change the signatory of a company's SumUp account, please send us the ID of an executive of the company, as stated in the business registration, and a power of attorney in the name of the new signatory signed by the aforementioned executive via email. Once this is changed, you will receive an email confirmation. You can make the following changes to your account yourself: Change your bank account. Settings include a variety of different account preferences: The Employees tab allows you to manage your Employees Accounts. If the file is bigger, you won’t be able to upload it. You can learn more about Employee Accounts here. For Developers is a special page created for our integration partners that use our software within their systems. Here’s a quick guide: Open the SumUp App on your smartphone/tablet and log in with your SumUp account details. If you want to change anything, please send a message to our Support Team. You won’t be the only one to benefit—your referrals also will receive a discount on their card reader. To add a business logo on the receipt, send us a file (JPEG, PNG, BMP) no larger than 10 MB via email. Take the survey, You can access your account at any time by visiting. Please enter your IBAN and BIC/SWIFT (for UK: Sort code and Account number). (day or week, depending on what you chose). However, by creating Employee Accounts, each of your employees can simultaneously transact with their own account. This information should always be up-to-date because it’s what used to verify your identity. You only need to enter your current password as well as your new password.